Privacy Policy

Effective Date: 10 September 2025

Last Modified: 10 September 2025

MatchBook LLC ("MatchBook" or "We") respect your privacy and commit to protecting it through our compliance with the practices described in this notice.

This policy describes our practices for collecting, using, maintaining, protecting, and disclosing the personal data we may collect from you or that you may provide when you visit our website or other digital properties, communications, or forms that link or refer to this notice (our "Website"). For purposes of this policy, landlords or property managers ("Hosts") refers to individuals or companies who list rental properties on the Website, and Hosts, tenants, and visitors of the Website (individually and collectively, "you").

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. We do not control these third-party websites, and we encourage you to read the privacy notice of every website you visit or service you enable.

Please read this notice carefully to understand our policies and practices for processing and storing your personal data. By engaging with our Website, you accept and consent to the practices described in this notice. This notice may change from time to time (see Changes to Our Privacy Notice). Your continued engagement with our Website after any such revisions indicates that you accept and consent to them, so please check the notice periodically for updates.

Data We May Collect About You

The personal information we collect, the way we collect it, and how we use it depends on how you interact with us and the services you use. For example, we may collect different information if you submit a rental application, request a credit and background report, register for an account, make a payment through our platform, or otherwise contact or interact with us. We also collect personal data automatically when you interact with our websites and services, and we may obtain personal data from other sources and third parties (such as credit bureaus, background check providers, payment processors, and identity verification services). We collect and use different types of personal data from and about you ("personal data"), including:

Identifiers: name, mailing address, email address, telephone number, account login credentials (username, and password), and IP address.

Rental Application Information: current and prior residential addresses, date of birth, rental application details, employment and income information, identification photos, and financial documentation.

Property Listing Information (from hosts): details about rental properties provided by Hosts, such as property descriptions, rental terms, photos, amenities, pricing, availability, and any other content submitted for posting on our Website.

Credit and Background Information: credit report data (including credit scores, tradeline details, inquiries, collections, public records, and employment history), identity verification data, and background check data (including criminal history, eviction records, and other tenant-screening information). Credit report data is used solely for tenant screening purposes and is not disclosed directly to hosts; instead, we may generate derived outputs such as classifications or ranges (e.g., "Excellent," "Good," "Fair," "Poor") that are shared with hosts.

Device and Internet Usage Information: device identifiers, browser type, operating system, geolocation information, data, and usage activity on our Website and applications (including pages visited, features used, and interactions with our services).

Inferences and Derived Information: such as classifications or ranges that we generate internally to assess tenant creditworthiness (e.g., "Excellent," "Good," "Fair," or "Poor"), tenant-screening outcomes, and payment reliability assessments. These outputs may be disclosed to Hosts, but the underlying credit or background reports are not shared.

Sensitive Personal Information: such as Social Security Numbers or other government identifiers, financial account numbers in combination with access codes or passwords, and criminal history information used in background checks.

Non-Personal Information: data that does not directly or indirectly reveal your identity or relate to an identified individual, such as statistics or aggregated information. For example, we may aggregate personal data to calculate the percentage of users accessing a specific website feature. If we combine or connect non-personal or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal data.

Website Interaction Information: details about your interactions with our websites, including Uniform Resource Locators (URLs), clickstream data to, through, and from our websites (including date and time), products viewed or searched, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to navigate away from the page.

How We Collect Data About You

We use different methods to collect data from and about you including through:

Direct Interactions

You may give us information about yourself by filling in forms or by corresponding with us by phone, email, or otherwise. This includes information you provide when you create an account, subscribe to our services, complete a rental application, request a credit or background report, make a payment, participate in discussion boards or other social media functions on our Website, provide a survey or review, contact customer support, or report a problem with our services. The Hosts also provide us with property listing information (such as descriptions, photos, pricing, and availability) when creating or managing listings on our Website. By submitting property details, you understand and agree that this information will be published publicly on our Website and may be viewed by any visitor.

Automated Technologies or Interactions

As you interact with our Websites and applications, we automatically collect technical and usage data about your device, browsing actions, and patterns. This may include device identifiers, IP address, browser type, operating system, geolocation data, and usage activity. We collect this information through cookies, server logs, analytics tools, and other similar technologies (see Cookies and Automatic Data Collection Technologies).

Third Parties or Publicly Available Sources

With your authorization, we may obtain information from third parties, including credit bureaus, background check providers, payment processors, identity verification services, business partners, analytics providers, and other vendors that support tenant screening and payment processing. We may also receive information from other sources such as subcontractors that provide technical, payment, or delivery services, advertising networks, search information providers, credit reference agencies, data brokers, aggregators, or publicly available records (such as court filings or government registries).

User Contributions

You may provide information for us to publish or display ("post") on public Website areas or transmit to other Website users or third parties (collectively, "User Contributions"). This may include reviews, ratings, photos, or comments about your stay, a Host, or a property.

For the Hosts, User Contributions also include property listings (such as descriptions, photos, amenities, pricing, and availability) that are intended to be made public on our Website. Property listing information is considered content submitted for public display and, once published, is not treated as protected personal data.

You submit User Contributions for posting and transmission to others at your own risk. Although we limit access to certain pages or you may set certain privacy settings for User Contributions by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other Website users with whom you choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your User Contributions. To protect your privacy, we may display certain User Contributions in an anonymized format (for example, showing only your first name alongside a review). Hosts may view tenant reviews about them or their properties, but they will not have access to the tenant's full identifying information unless the tenant chooses to include it in the review.

Cookies and Automatic Data Collection Technologies

Our Website uses cookies (small files placed on your device) or other automatic data collection technologies to distinguish you from other Website users. This helps us deliver a better and more personalized service when you browse our Website. It also allows us to improve our Website by enabling us to:

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

Some web browsers include a "Do Not Track" ("DNT") feature that sends a signal to websites indicating that you do not wish to be tracked. Because no common standard currently exists on how to interpret DNT signals, our Website does not respond to them. Instead, we provide you with choices to limit behavioral tracking, including opting out of interest-based advertising through the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page, adjusting your browser settings to block cookies, or using controls offered by providers such as Google Ads Settings and Facebook Ad Preferences.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, certain parts of our Website may become inaccessible and certain features may not work correctly. Unless you adjust your browser settings to refuse cookies, our system will issue them. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Notice.

Our Website pages and emails may contain web beacons (small transparent embedded images or objects, also known as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count website page visitors or email readers, or to compile other similar statistics such as recording Website content popularity or verifying system and server integrity.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. They may associate the information collected with your personal data or they may collect information, including personal data, about your online activities over time and across different websites or other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control how these third-party tracking technologies operate or how they may use the collected data. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Your Personal Data Use Choices.

How We Use Your Personal Data

We use the personal data we collect to provide you with products and services, offer you support, communicate with you, deliver advertising and marketing, and conduct other business operations such as improving and personalizing your experiences. We may also use your personal data to fulfil the purposes for which it was provided, comply with legal obligations, protect our Website and operations, and develop new features and offerings.

Providing products and services. We use your information to present our Website, process rental applications, verify your identity, conduct tenant screening, facilitate payments, and provide the services and support you request.

Publishing property listings. If you are a Host, we use the information you provide about your rental property (such as descriptions, photos, amenities, pricing, and availability) to publish and promote your listings on our Website so they are accessible to visitors and prospective tenants. Property listing information is treated as content intended for public display and is not protected as personal data once published.

Tenant screening. We use credit and background information to verify identity, and generate screening outputs. We do not disclose full credit reports or scores to Hosts; instead, we provide screening results or derived classifications to assist hosts in evaluating rental applications.

Fulfilling collection purposes. We use your information to fulfil the specific purpose for which it was provided or that was described at the time of collection.

Communicating with you. We use your information to respond to inquiries, notify you about changes to our Website, products, or services, deliver administrative or service-related notices, and enable your participation in interactive features such as discussion boards or social media functions.

Operating and improving our Website and services. We use your information to administer our Website and internal operations, including troubleshooting, testing, data analysis, research, statistical, and survey purposes. We also use it to improve our Website, products, services, marketing, and customer relationships, and to ensure content is presented effectively on your device.

Personalizing your experience. We use inferences and other data to tailor recommendations, provide personalized features, and make suggestions about goods or services that may interest you.

Advertising and marketing. We use your information to measure and understand the effectiveness of the advertising we serve, deliver relevant advertising, and display advertisements to advertisers' target audiences. We may also use your data to contact you about our own or third parties' goods and services that may be of interest. If you do not want us to use your data in this way, you may adjust your preferences in your account profile or follow the instructions provided at the time of collection. For more information, see Your Personal Data Use Choices.

Protecting our Website and operations. We use your information to secure our Website, employees, and operations, prevent fraud, and protect against unauthorized access.

Complying with legal obligations. We use your information to comply with applicable laws, regulations, legal processes, and governmental requests.

Developing and innovating. We use aggregated, non-personal, and derived information for research, analytics, and product development, including to improve tenant–landlord matching and develop new features and services.

Disclosure of Your Personal Data

We may disclose the personal data we collect as described in this Privacy Policy to the following categories of recipients. We do not sell your personal data. We also do not allow our service providers or business partners to use the personal data we disclose to them for their own marketing or other purposes not related to providing services to us. When we share personal data, we require the recipient to keep it confidential and use it only for the purposes permitted by this Privacy Policy.

Hosts (Landlords and property managers). With your authorization, we share tenant application information, credit and background screening results, and related classifications or ranges with Hosts for the purpose of evaluating rental applications.

Tenant screening outputs. While we do not disclose your full credit report, credit score, or background report to hosts, we may share derived screening information (such as ranges, classifications, or other application results) with the Host for the property to which you have applied, consistent with applicable law.

Service providers and vendors. We disclose information to business partners, suppliers, and service providers we use to support our business operations, such as payment processors, credit bureaus, background check providers, identity verification services, IT support, analytics providers, and search engine providers that assist with Website improvement and optimization.

Marketing and advertising partners. We do not disclose information that directly identifies individuals to advertisers without consent.

Credit reference and background check agencies. We may disclose information to credit bureaus and background check providers when required to process tenant screening, assess creditworthiness, or verify application details.

User-initiated disclosures. We may disclose information to fulfil the purpose for which you provide it. For example, if you submit a review or survey response about your stay, a Host, we may publish that content (with the personal data you choose to include) on our Website.

Corporate transactions. We may disclose personal data in connection with a merger, divestiture, restructuring, reorganization, dissolution, sale of assets, or similar transaction, where personal data held by us is among the assets transferred.

Legal and regulatory obligations. We may disclose information to comply with any court order, law, or legal process, including responding to government or regulatory requests.

Protection of rights and safety. We may disclose information where necessary to enforce our Terms of Service protect the rights, property, or safety of our business, our employees, our users, or others, or to detect, prevent, or address fraud, cybersecurity threats, or credit risk.

With your consent. We may disclose your personal data to other third parties when you give us specific consent to do so.

We may share non-personal data or aggregated data without restriction.

Consent to Personal Data Transfer

Our services may be accessed and used by users across the United States, and your personal data may be transferred to, stored in, and processed in states or jurisdictions other than the one in which you reside. These transfers may occur when we use third-party service providers, data centers, or business partners located in different parts of the United States.

By providing your personal data, using our Website, or otherwise interacting with our services, you consent to the transfer, processing, and storage of your personal data in the United States, including in states outside of your state of residence.

Your Personal Data Use Choices

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us. If you do not want us to use your contact information to promote our own products or services, you may opt out by sending us an email with your request to Support@matchbookrentals.com Please note that this opt out does not apply to service-related communications (such as account notices, application updates, or payment confirmations).

Third-party marketing. We will only share your personal data with unaffiliated third parties for their own marketing purposes if you have provided your consent. You may withdraw that consent by sending us an email with your request to Support@matchbookrentals.com.

Cookies and tracking technologies. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our Website may not function properly. For more information on cookies and how to control them, see our Cookie Notice. You may also opt out of behavioral advertising by visiting the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page or by sending us an email with your request to Support@matchbookrentals.com.

Reviews and User Contributions. If you submit a review, rating, or other User Contribution, it may be displayed publicly. If you wish to remove a review or other User Contribution you have submitted, you may request removal by sending us an email at Support@matchbookrentals.com.

Accessing and updating your information. You can review and update certain personal data by logging into your account and using your account profile settings, or by contacting us at Support@matchbookrentals.com if you are unable to update it yourself.

Deleting your account. You may request deletion of your account and associated personal data by selecting account, security and delete account, or by contacting us at Support@matchbookrentals.com. Please note that we may need to retain certain information as required by law or for legitimate business purposes, such as resolving disputes, enforcing our agreements, or complying with legal obligations.

Third-party links and plug-ins. Our Website may, from time to time, contain links to and from the websites of partner networks, advertisers, and affiliates, or include plug-ins that enable third-party features. If you follow a link to any third-party website or engage with a plug-in, please note that these third parties have their own privacy policies, and we do not accept any responsibility or liability for their practices. We encourage you to review those policies before submitting personal data to such third parties.

Do Not Sell: You do not need to opt out of the sale of personal data because we do not sell personal data.

Accessing and Correcting Your Personal Data

You can access, review, and update your personal data by logging into the Website and visiting the account page. If you are unable to update the information yourself, you may request assistance by sending us an email at Support@matchbookrentals.com

You may also send us an email at Support@matchbookrentals.com to request access to, correct, or delete personal data that you have provided to us. Please note that we cannot delete your personal data except by also deleting your user account. We may not be able to accommodate a request to change or delete information if we believe the change or deletion would violate any law or legal requirement, negatively affect the accuracy of the information, or undermine the integrity of tenant screening, credit, or background information.

If you delete your User Contributions from the Website, copies of those contributions may still remain viewable in cached or archived pages, or may have been copied or stored by other Website users. Our Terms of Services govern proper access to and use of information provided on the Website, including User Contributions.

When you request access, correction, or deletion, we may need to verify your identity before acting on your request to help protect your privacy and maintain security. Depending on applicable law, you may have additional rights to access, correct, or delete your personal data, which will be honored in accordance with those laws.

Your Rights Under California and Other State Laws

Certain U.S. states, including California, have enacted privacy laws that grant residents specific rights regarding their personal information. These rights may include the ability to access, delete, correct, or limit the use of your personal information, as well as the right to opt out of certain disclosures such as sales or targeted advertising. Because these laws vary by state, we provide a separate notice with detailed information about your rights and how to exercise them.

Data Security

The security of your personal data is very important to us. We use physical, electronic, and administrative safeguards designed to protect your personal data from loss, misuse, and unauthorized access, use, alteration, or disclosure. These measures include firewalls, encryption, access controls, and monitoring procedures. We store all personal data you provide to us behind firewalls on servers employing security protections, and we encrypt payment transactions using SSL technology.

All payment processing is handled by a third-party provider Stripe in accordance with their terms and security practices. We do not store complete payment card or bank account information on our systems. For more information on how your payment information is handled, please review Stripe's privacy policy at https://stripe.com/privacy. We do not store complete payment card or bank account information on our systems.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone. We also urge you to take care when providing information in public areas of the Website, such as message boards, which any Website visitor can view.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of personal data transmitted to our Website. Any transmission of personal data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website. Once we receive your personal data, we use strict procedures and security features to try to prevent unauthorized access.

We also limit access to your personal data to employees, contractors, service providers, and other third parties who have a business need to know. They are subject to contractual confidentiality obligations and may only process personal data on our instructions. If we become aware of a data breach that affects your personal data, we will notify you and any applicable regulators as required by law.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Tenant application data. We generally retain tenant application records for 2 years after the application is submitted unless a longer retention period is required by law.

Credit and background information. We retain credit reports, background check results, and related screening information only for as long as permitted or required under applicable federal, state, and local laws. These records are securely deleted or de-identified once they are no longer legally required or necessary for the purposes for which they were obtained.

When your personal data is no longer required for these purposes, we will securely delete, anonymize, or de-identify it in accordance with applicable laws and our data retention policies.

Children's Online Privacy

We do not direct our Website to minors and we do not knowingly collect personal data from children under 16 or as defined by local legal requirements. If we learn we have mistakenly or unintentionally collected or received personal data from a child without appropriate consent, we will delete it. If you believe we mistakenly or unintentionally collected any information from or about a child, please contact us at Support@matchbookrentals.com

Changes to Our Privacy Notice

We will post any changes we may make to our privacy notice on this page. If the changes materially alter how we use or treat your personal data we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page. Please check back frequently to see any updates or changes to our privacy notice.

Contact Information

Please address questions, comments, and requests regarding this Privacy Policy and our privacy practices to:

Chief Privacy Officer
Matchbook LLC
4043 Riverdale Rd. #1071, Ogden UT, 84405
Support@matchbookrentals.com